Work
Intuitive downgrade flow saves customer support hundreds of hours
Enabling users to self-serve downgrade significantly reduced the support team's workload.
400+
support hours saved in 3 months (est.)
60%+
60%+
reduction in support tickets
AI can find every mismatch, but human judgement decides what's worth fixing
~150 hrs
Rough estimate of hours saved by the team at scale by using this skill.
Rough estimate of hours saved by the team at scale by using this skill.
4
Legitimate visual issues caught in one alert crit demo, with almost no noise
Legitimate visual issues caught in one alert crit demo, with almost no noise
Giving customers the right context when they choose a plan.
This redesign simplified the plans page by studying traffic patterns and user pain points through research.
7.7%
increase in upgrades
Improved usability for an NPO web app reaches 4,500 users every month
Enhanced the user experience by improving usability and efficiency in locating resources through user-centered design and direct user feedback.
400%
increase in daily new users
4,500
monthly active users
Conversational AI agent for phone support
High call volumes led to excessive hold times and frustrated users. Traditional phone trees can force customers to listen to irrelevant options before reaching a human.
1st place
amongst 10 teams
What colleagues have said
What colleagues have said
Sharing insights and approaches
She has taught me so much about her process and has helped me understand different frameworks and approaches to tackling design problems. Her willingness to share insight on her process has helped me approach my work in new and different ways.
Hayley
Lead Product Designer
A strategic and empathetic partner
Robin always takes the time to deeply understand each scenario, collaborate with stakeholders and engineering, and adjust the UI to reflect the most accurate and helpful information for users. Her thoughtful updates have improved clarity for our end users and have also made it easier for internal teams to troubleshoot billing-related questions. Her attention to detail and dedication to getting it right is truly noticed and valued on the team!
Lari
Product Designer
Resilient problem solver with a positive attitude
Robin is one of the most resilient designers I have ever had the privilege of working with. Her domain (specifically around Billing) is a very nuanced, technically challenging area, where criteria and decisions are ever-changing and she sticks with it all with a positive attitude.
Erin
Senior Product Manager
Agile, collaborative, and detail-oriented
Robin was agile, collaborative, communicative and understanding of the technical restraints that was often imposed on her work. I especially appreciated her attention to detail and dedication to professionalism, which elevated our entire project to another level.
Hanmin
CEO and Founder
Elevating others through mentorship
Robin’s design work is exceptional, blending creativity with a keen understanding of user experience. I could always count on her for valuable insights on my work. As a mentor, Robin was instrumental in my professional development.
Lou
Product Designer, Mentee
Master of communication and clarity
The thing that stood out to me the most while working together was Robin’s ability to distill dense and confusing user research and documentation into digestible and easily understandable talking points with our stakeholders. She was excellent in making sure everyone was involved with the project.
Dee
Lead Product Designer
Sharing insights and approaches
She has taught me so much about her process and has helped me understand different frameworks and approaches to tackling design problems. Her willingness to share insight on her process has helped me approach my work in new and different ways.
Hayley
Lead Product Designer
Elevating others through mentorship
Robin’s design work is exceptional, blending creativity with a keen understanding of user experience. I could always count on her for valuable insights on my work. As a mentor, Robin was instrumental in my professional development.
Lou
Product Designer, Mentee
Agile, collaborative, and detail-oriented
Robin was agile, collaborative, communicative and understanding of the technical restraints that was often imposed on her work. I especially appreciated her attention to detail and dedication to professionalism, which elevated our entire project to another level.
Hanmin
CEO and Founder
Resilient problem solver with a positive attitude
Robin is one of the most resilient designers I have ever had the privilege of working with. Her domain (specifically around Billing) is a very nuanced, technically challenging area, where criteria and decisions are ever-changing and she sticks with it all with a positive attitude.
Erin
Senior Product Manager
A strategic and empathetic partner
Robin always takes the time to deeply understand each scenario, collaborate with stakeholders and engineering, and adjust the UI to reflect the most accurate and helpful information for users. Her thoughtful updates have improved clarity for our end users and have also made it easier for internal teams to troubleshoot billing-related questions. Her attention to detail and dedication to getting it right is truly noticed and valued on the team!
Lari
Product Designer
Master of communication and clarity
The thing that stood out to me the most while working together was Robin’s ability to distill dense and confusing user research and documentation into digestible and easily understandable talking points with our stakeholders. She was excellent in making sure everyone was involved with the project.
Dee
Lead Product Designer
Sharing insights and approaches
She has taught me so much about her process and has helped me understand different frameworks and approaches to tackling design problems. Her willingness to share insight on her process has helped me approach my work in new and different ways.
Hayley
Lead Product Designer
Resilient problem solver with a positive attitude
Robin is one of the most resilient designers I have ever had the privilege of working with. Her domain (specifically around Billing) is a very nuanced, technically challenging area, where criteria and decisions are ever-changing and she sticks with it all with a positive attitude.
Erin
Senior Product Manager
Elevating others through mentorship
Robin’s design work is exceptional, blending creativity with a keen understanding of user experience. I could always count on her for valuable insights on my work. As a mentor, Robin was instrumental in my professional development.
Lou
Product Designer, Mentee
A strategic and empathetic partner
Robin always takes the time to deeply understand each scenario, collaborate with stakeholders and engineering, and adjust the UI to reflect the most accurate and helpful information for users. Her thoughtful updates have improved clarity for our end users and have also made it easier for internal teams to troubleshoot billing-related questions. Her attention to detail and dedication to getting it right is truly noticed and valued on the team!
Lari
Product Designer
Agile, collaborative, and detail-oriented
Robin was agile, collaborative, communicative and understanding of the technical restraints that was often imposed on her work. I especially appreciated her attention to detail and dedication to professionalism, which elevated our entire project to another level.
Hanmin
CEO and Founder
Master of communication and clarity
The thing that stood out to me the most while working together was Robin’s ability to distill dense and confusing user research and documentation into digestible and easily understandable talking points with our stakeholders. She was excellent in making sure everyone was involved with the project.
Dee
Lead Product Designer
